General area / service function - External settings

If you use Onventis to process service orders, you can mark the orders accordingly. You can choose from the following options:

• None: with this setting, all items of a purchase order, including service items, are treated as a normal purchase order.

• Via flagging of items and orders: by activating this function, users who have the appropriate rights can flag and order service items. This gives you the option of separate and thus targeted process control of service orders within Onventis, e.g. via order processing and/or order approval workflows.