What do I have to consider when creating a new user?

Please always make sure that you assign all relevant customers to a user of the Onventis Supplier Portal directly after its creation.
Only if a user is assigned to a customer, he can access the supplier account of the linked customer.

To do this, proceed as follows:

1. Log on to the Onventis Supplier Portal.

2. Call up the customer list from the main menu.
   (Note: This feature is only available to users who are administrators of the portal company account. For more information, see the Supplier Portal Customer Administration documentation.)

3. Open the menu for the relevant customer and choose the option <Manage user assignments>.

4. In the following overview, you can now set the checkbox for the required users.