Complaints - Resume processing of complaints

A simple complaint contains five riders. Only the tabs Basic Data and Position have to be filled in.

In the Team tab, the creator is automatically entered as coordinator. The remaining tabs are optional.

On the supplier side, the complaint can be seen in the dashboard and/or via in the Sales, Complaints area and can be processed there.

In the complaint, the vendor can set the status of the complaint to In process by vendor by choosing Action, Start processing. After the supplier has started editing, the Change History tab appears, in which all changes are saved in a versioning.

This means that the current status of the complaint is visible to the customer and supplier at all times and all change statuses are mapped in an audit-proof manner.

If the vendor has processed the complaint, for example, if he has arranged for a replacement delivery, he can set the complaint to the status Processing by vendor completed via Action, Complete processing. The customer will be informed about the completion of the complaint by e-mail.