Release or reject incoming credit memos

A credit memo is not complete until it has been released by you as the supplier.

To release a credit memo, call up the credit memo overview under Order Processing → Invoice Processing → Incoming Credit Memos.

Open the desired credit memo by clicking on the credit memo title.

You can use the Release button to release the credit.

To reject a credit memo, you must first enter a reason for rejection in the External comment (vendor) field. You can then reject the credit note by clicking on the reject button.

In both cases, the customer will be notified by e-mail.