Customer Requests

On this page, you can manage customer connection requests and track the status of self-registrations.

Customer Requests

When a new customer adds you to their supplier master as a supplier and you are granted system access, all “Administrator” users receive a notification e-mail.

An incoming connection request appears in the customer administration, which you can confirm by clicking “Add to customers” or reject by clicking “Dismiss request”. After adding, the customer appears in your customer list and you can make further settings. If you remove the request, your customer will not be informed about this.

Registration Invitations

If an Onventis customer invites your company to apply as a supplier (also called “registration”), all administrators will receive an email.

Click on the “Register” button in the corresponding entry in the “Registration invitations” section to access the customer’s pre-filled registration form. After submitting the registration and until confirmation by the customer, an entry will appear in the “Pending Registrations” section.

Pending Registrations

If you have registered in the procurement solution of an Onventis customer, these need to be confirmed by the customer next. Until confirmation, the registration will be listed as open in the “Pending Registrations ” section.

What does “linked” mean?

If you add an Onventis supplier account to your Onventis Supplier Portal (OSP) company account, this is linked with your OSP company account. This saves in the system that the supplier account and the OSP company account are “related” and represent the same legal entity.

Your company master data, as stored in the OSP, will be automatically updated in all the linked supplier accounts from this point in time. You can also manage user accounts for all Onventis suppliers centrally. The corresponding functions are blocked in the Onventis supplier account.

The individual user accounts from supplier account and OSP are also linked together: When linking an Onventis supplier account, the primary user is also linked with your OSP user account. This means that the user accounts are “related” and represent the same person. Your personal data from the OSP are automatically updated in all linked user accounts in the Onventis supplier account.