Delivery issue notification

Based on the status “Delivery failed” and “Failed”, we offer the option of automatically informing the initiator of the undelivered Email. To do this, the “Inform process initiator if Email delivery or creation fails” field must be activated at organization level. This can be found under Configuration → Organization settings → General → Email settings.

If it is activated, Onventis Buyer checks once a day whether Emails with the status “Delivery failed” or “Failed” have appeared within the last 24 hours. If so, we send a notification Email to the corresponding process trigger.