Complaint templates

Under Configuration → Operational Purchasing → Complaints you can create different templates for the area Operational Purchasing → Order Processing → Complaints. You can create the following templates for the complaints area:

• Complete templates: here you can create a complete template for complaints. This is visible to users under Operative Purchasing → Order Processing → Complaints.

• Task templates: here you can create a template for internal tasks in the area of complaints. This is visible to users under Operative Purchasing → Order Processing → Complaints in the Tasks tab and is available for selection when complaints are created.