Decline order

To reject an order, open the desired order in the order list. Before you can reject a purchase order, you must first enter a reason for rejection in the Comment on approval/rejection field.

After entering the reason for rejection, you can reject the order by clicking the reject button.

A dialog box appears for you to confirm your entries:

Confirm the rejection process by clicking the OK button. If you want to cancel the process, click the Cancel button.

If you do not enter a rejection reason, you will receive an error message:

After the correct rejection you will get a confirmation information:

The customer will be informed about the rejection by e-mail.