Resume processing of complaints

The customer can see the current status of a complaint, even if the supplier has not yet completed it.

As soon as the supplier processes the complaint, the option Send processing status appears next to the action button. With this button the supplier can inform the customer about the current processing status of the complaint. The button only appears in the complaint status In processing by vendor.

The customer will be informed by e-mail:

The current status is displayed in the Change History tab:

Clicking on the creation date will display the details. Please note that the top entry is always only an indication of the current status in the basic data.