1. Home
  2. Documentation
  3. Onventis for Suppliers
  4. Supplier Portal
  5. Frequently Asked Questions

Frequently Asked Questions

Contents

On this page you will find frequently asked questions (FAQ) about the Onventis Supplier Portal. The FAQs should help you to understand and implement the most important use cases in the Onventis Supplier Portal with situation-related and compact explanations. The areas “Registration” and “Administration of the company account” are the focus here.

FAQ on general topics

What is the Onventis Supplier Portal?

The Onventis Supplier Portal offers suppliers a central point for the administration of all customer relationships in the Onventis Network. All company-relevant information including master data, certificates, material groups and access authorizations are managed in a networked supplier portal.

Previously, a separate supplier account with all company-relevant information was managed for each customer relationship.


Current network: A “single login” for a supplier organization in the Onventis Supplier Portal:

  • You get a central overview of all customers.
  • There are also individual supplier accounts that are required for transactions.

Icons: Orange=Buy-side / Blau=Sell-side

What is the difference between the Onventis Supplier Portal and the Onventis Supplier Account?

If you have several supplier accounts in the Onventis Cloud Procurement Platform, you can now bundle and administer them via the new Onventis Supplier Portal via a central access point.

In addition, the new Onventis Supplier Portal enables central user management for all registered employees in your company.

Why should I register in the Onventis Supplier Portal?

The Onventis Supplier Portal is the central access point to the Onventis Network for all suppliers. Here you get access to all relevant data of your customers and can be found by other purchasing companies.

The advantages of the Onventis Supplier Portal:

  • Supplier profile and listing in the public Onventis Supplier Search
  • Central customer administration
  • Central user administration
  • eCl@ss product groups
  • Additional sales opportunities increase through the Promote subscription

(see also FAQ question: “What are the advantages of the Onventis Supplier Portal?”)

What are the advantages of the Onventis Supplier Portal?

They can be searched and found in the Onventis Cloud Procurement Network by other organizations and thereby build new business processes.

By means of a supplier profile, you become known in the network, a central user management and login, as well as the consolidation of existing accounts are further advantages.

Furthermore, the goal of the Onventis Supplier Portal is a central master data and customer management in order to serve your customers in the best possible way.

Who can register on the Onventis Supplier Portal?

Any organization can register. Organizations that are already suppliers of an Onventis customer today as well as suppliers that do not yet have a customer relationship in the Onventis Network.

How do I register on the Onventis Supplier Portal?

Option 1:

A customer has sent an invitation email with access data to the contact person in your organization:

  • Open the link in the e-mail “Now connect with your customer“.

Option 2:

What is the difference between the Onventis Supplier Portal and the Onventis Supplier Account?

Each legally independent company should register its own company account on the Onventis Supplier Portal.

How much does it cost to register for the Onventis Supplier Portal?

The registration, the creation of the supplier profile as well as the use are free of charge.

Where can I find an instruction manual for the Onventis Supplier portal?

Detailed documentation of the modules of the Onventis Supplier Portal and how to register can be found here. All functionalities and processes are described in detail there.


Registration as a supplier in the “Onventis Supplier Portal”

Is my organization already registered in the Onventis Supplier Portal?

There are several ways to find out if your organization has already been registered in the Onventis Supplier Portal:

Option 1:
When registering in the Onventis Supplier Portal, a duplicate check is performed in registration step 4 “Company data”. If your company is already registered (e.g. same VAT ID), this will be displayed and you can contact the contact person of this organization.

Option 2:
In addition you can search for your organization in the public supplier network search: https://network.onventis.com/

If you are unsure whether your supplier organization is already registered in the Onventis Supplier Portal, please contact the Onventis Supplier Service using the contact form below.

How do I register my organization?

  1. Open your browser and visit the following website: https://supplier.onventis.com/register
  2. Select the option <Register with existing account> if your organization already has a supplier account with a customer in the Onventis network (see question: “Is my organization already registered in the Onventis Supplier Portal?”).
    If you identify yourself in the next step 1 of the portal registration with the access data for this supplier account, then the company data stored there will be transferred to the portal registration.
  3. Select the option <Create new account> if you do not yet have a customer account in the Onventis network. Customers can also be connected later in the portal customer administration.

Connect to the Onventis Supplier Portal – REGISTER NEW or LOGIN?

  1. You can access this page by clicking on the link “Now connect with your customer” in a customer’s invitation e-mail.
  2. Choose <New Register> if your supplier organization does not yet have a company account in the Onventis Supplier Portal (see question: “Is my organization already registered in the Onventis Supplier Portal?”). You will be redirected to the portal registration.
  3. Choose <Login> if you already have access to the Onventis Supplier Portal.

I received an email with a request for quotation of a customer by e-mail. What do I have to do now?

  1. You have received an e-mail from a customer with a request for quotation.
  2. To view the complete request , you must register with the customer’s Onventis procurement solution. Click on the link in the e-mail “Register”.
  3. Perform a supplier self-registration in your customer’s purchasing platform. If your company is not registered in the Onventis Supplier Portal, click here on <Next> (see question: “Is my organization already registered in the Onventis Supplier Portal?”).

    If your company is already registered in the Onventis Supplier Portal, you can also use the function <Transfer data> on the start page of the registration (see question “I am in the supplier self-registration for my customer. What does <Transfer data> or <next> mean?).
  4. If you clicked on <Next> in step 3, proceed as follows:
    When you have completed the registration and have been activated by your customer, you will receive an e-mail with the information that you have been added as a supplier by your potential new customer. In this e-mail, click on the link “Now connect with your customer”.
  5. You will now be taken to the “Onventis Supplier Portal” registration page. This is another registration necessary to get full access to your customer’s data. Select “Register” if your company is not yet registered in the Onventis Supplier Portal. Or choose “Login” if your company is already registered in the Onventis Supplier Portal (see question: “Is my organization already registered in the Onventis Supplier Portal?”).
  6. Perform all registration steps in the Onventis Supplier Portal.
  7. The registration in the Onventis Supplier Portal includes the entry of personal data and an e-mail address for the unique login as a user. During the registration you will receive an automatically sent system message and have to validate this e-mail address once and then log in once with this e-mail address and password.
  8. After entering and confirming your company data, you will be directed to the start page of the Onventis Supplier Portal.
  9. On the start page (Dashboard) you will now see the link to your new customer.
  10. Call up the link via <Go to account> or directly the link to the offer, e.g. “1 offer to edit“.
  11. You will be redirected to the procurement solution of your customer and can now access the quotes in the menu under “Quotes & auctions”.

I am in the supplier self-registration for my customer. What does <Transfer data> or <next> mean?

Initial situation: Your customer has sent you a registration link as a contact person of his supplier and you have clicked on this link and are now in the Onventis registration form.

  1. If a company account has already been created in the “Onventis Supplier Portal” for your organization, you can conveniently use the company master data stored there for self-registration with your new customer (<Transfer data>). You will be redirected to the login page of the Supplier Portal (see question: “Is my supplier organization already registered in the Onventis Supplier Portal?”).
  2. Log in on the portal login page with your portal user data.
  3. The company data stored centrally in the portal is automatically transferred in step 1 of the supplier self-registration.
  4. If you do not yet have a company account in the portal, then select <Next> and initially go through the supplier self-registration with all the necessary details for your customer.

  • In the first step, you have registered as a supplier in the Onventis procurement solution of your potential new customer. You have successfully completed this registration. Now follow the link “Connect with your customer now” in the e-mail. You will be taken to the Onventis Supplier Portal:
  • In the second step you have to connect with your customer to get full access to the data of your customer. This access is via the “Onventis Supplier Portal“.
    • If your organization is not yet registered in the Onventis Supplier Portal, you have to register here <New>. This is a further registration.
    • If your organization is already registered, you can log in (<Login>) and link your customer directly to your existing company account in the Onventis Supplier Portal.
      (see question: “Is my organization already registered in the Onventis Supplier Portal?”)

I am in the supplier account with my customer and receive a message window (system message) about the Onventis Supplier Portal. What do I have to do?

The system message is displayed if this vendor account has not already been linked to the Onventis Supplier Portal.

You now have the following options for linking your supplier account to the Onventis Supplier Portal:

  • Option 1:
    Click on <Add customer to portal>: If a company account has already been created in the Onventis Supplier Portal for your supplier organization (see question: “Is my supplier organization already registered in the Onventis Supplier Portal?”), select this option.
    You will be redirected to the login page of the Onventis Supplier Portal. As soon as you have logged into the Onventis Supplier Portal with a user of your organization’s company account, the supplier account will be linked to your company account in the Onventis Supplier Portal.
  • Option 2:
    Click on <Register>: If your supplier organization does not yet have a company account in the Onventis Supplier Portal, select this option (see question: “Is my supplier organization already registered in the Onventis Supplier Portal?”).
    You will enter the registration process of the Onventis Supplier Portal. Create an initial company account for your organization in the Onventis Supplier Portal. During the registration process, your customer will automatically be linked to your new portal company account.

What does “Connect now with your customer” mean in the invitation email of a new customer?

  • You receive an e-mail from Onventis informing you that a customer has added you to their vendor master in their procurement solution from Onventis.
  • The next step is to connect to this customer in the Onventis Cloud Procurement Network. This connection takes place via the Onventis Supplier Portal.
  • Click on the link <Now connect to your customer>. You will be forwarded to the Onventis Supplier Portal.
  • In the following step in the Onventis Supplier Portal you can either log in with an existing company account and add your customers or start the registration as a new organization in the Onventis Supplier Portal.
    (see question “Connect to the Onventis Supplier Portal – REGISTER or LOGIN?”).

Which e-mail address do I need to register with?

  • You should use your own e-mail address for registration.
  • After registration, you can create additional user accounts with e-mail addresses via the user administration. For example, you can create additional administrators for your portal company account.

Administration of your company account in the “Onventis Supplier Portal

You are already registered in the Onventis Supplier Portal but forgot your password?

  1. Please go to the login page of the Onventis Supplier Portal: https://supplier.onventis.com
  2. Click on <Reset Password > Reset Password
  3. Enter your e-mail address on the next page.
  4. A link to reset your password will be sent to your email address.If you no longer remember your e-mail address, please contact our Onventis Supplier Service using the contact form linked below.

What do I have to consider when creating a new user?

Please always make sure that you assign all relevant customers to a user of the Onventis Supplier Portal directly after its creation.
Only if a user is assigned to a customer, he can access the supplier account of the linked customer.

To do this, proceed as follows:

  1. Log on to the Onventis Supplier Portal.
  2. Call up the customer list from the main menu.
    (Note: This feature is only available to users who are administrators of the portal company account. For more information, see the Supplier Portal Customer Administration documentation.)
  3. Open the menu for the relevant customer and choose the option <Manage user assignments>.
  4. In the following overview, you can now set the checkbox for the required users.

You want to have access to your customer’s request for quotation via the portal?

  1. Log in to the Onventis Supplier Portal with your e-mail address and password: https://supplier.onventis.com.
    (Note: If you do not have access data, log in to the administrator of your portal company account in your company. The administrator can create a user account for you.)
  2. On your start page (dashboard), select the tile of a connected customer and click on <Go To Account>. Alternatively, you can select the offer directly via the corresponding link on the tile.
    (Note: If you do not see a tile of this customer on your dashboard, contact the administrator of your company’s portal account. The administrator can link your user to a customer.)
  3. You are forwarded to the supplier account in the procurement solution of your customer.
  4. Under “Quotes & auctions” in the left main navigation you will find the current requests for quotation.

Didn’t find your answer? Send us your request!

Click here for the contact form: REQUEST NOW